Privacy Policy
Willow & Wonder respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how Willow & Wonder collects, uses, stores and shares information when you visit our website, subscribe to our communications, make a reservation, register for a class or workshop, purchase a product, inquire about a private event or otherwise interact with our business.
By using our website or providing your personal information to Willow & Wonder, you acknowledge the practices described in this Privacy Policy.
Information We May Collect
We may collect information that you voluntarily provide to us, including:
• Name
• Email address
• Phone number
• Billing information
• Booking and reservation information
• Workshop or class registrations
• Birthday or private event inquiries
• Purchase information
• Information submitted through contact forms
• Email marketing preferences
• Information you choose to provide regarding your child for purposes of participating in an activity, reservation or event
Payment information may be processed directly by third party payment providers. Willow & Wonder may not directly receive or store your complete payment card information.
We may also automatically collect limited technical information when you use our website, including your IP address, browser type, device information, referring website, pages visited and general website activity.
How We Use Your Information
We may use information collected through our website or business operations to:
• Process reservations, registrations and purchases
• Communicate with you regarding your booking, class, workshop, event or order
• Provide customer service
• Send email updates, upcoming event information, promotions and studio news when you have subscribed to receive them
• Manage memberships or customer accounts, if offered
• Improve our website, services and customer experience
• Maintain business and financial records
• Prevent fraud or misuse of our website
• Comply with legal, regulatory, insurance or safety requirements
We will only use your information for legitimate business purposes or as otherwise permitted by law.
Email Communications
If you provide your email address through one of our subscription forms, you consent to receive email communications from Willow & Wonder regarding studio news, open play, classes, workshops, events, promotions, products and other updates.
You may unsubscribe at any time by selecting the unsubscribe option included in our marketing emails.
Transactional communications related to an existing reservation, purchase, registration or customer service matter may still be sent when necessary even if you unsubscribe from promotional communications.
We Do Not Sell Your Personal Information
Willow & Wonder does not sell or rent your personal information to third parties for their own marketing purposes.
We may provide limited information to trusted service providers that assist us in operating our website and business. These providers may include website hosting companies, booking platforms, email marketing providers, payment processors, analytics providers, accounting services and other technology providers.
These companies may receive information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.
Cookies and Website Technology
Our website may use cookies and similar technologies to improve website functionality, understand website traffic, remember user preferences and measure the effectiveness of marketing efforts.
Certain third party services integrated into our website may also place cookies or collect information according to their own privacy policies.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of portions of our website.
Children’s Privacy
Willow & Wonder provides experiences and programming for young children, but our website, reservations, purchases and communications are intended to be completed by parents, legal guardians or other adults.
We do not knowingly solicit personal information directly from children under the age of 13 through our website.
Parents or guardians may provide limited information about their children when necessary to register for an activity, workshop, class, birthday celebration or other Willow & Wonder experience. Such information will be used only for legitimate purposes related to providing those services, maintaining safety or fulfilling legal or operational requirements.
If we learn that we have unknowingly collected personal information directly from a child in a manner that is not permitted by applicable law, we will take reasonable steps to delete that information.
Parents or guardians who believe information has been collected improperly may contact us using the information provided below.
Photographs and Media
Willow & Wonder may occasionally photograph or record activities, events or studio experiences.
We will maintain separate policies or authorization procedures regarding the use of identifiable photographs or recordings of children for marketing, social media or promotional purposes when appropriate.
Providing personal information through our website does not, by itself, constitute permission for Willow & Wonder to use an identifiable image of your child for marketing purposes.
Payment Processing
Purchases, reservations and registrations may be processed using third party payment providers.
Those providers may collect payment card details, billing information and other information necessary to complete the transaction. Their handling of that information is governed by their respective privacy policies and security practices.
Third Party Websites and Services
Our website may contain links to or integrations with third party websites, social media platforms, booking systems, payment providers or other services.
Willow & Wonder is not responsible for the privacy practices, security or content of third party websites or services. We encourage you to review their privacy policies before providing personal information.
How We Protect Information
We use reasonable administrative, technical and organizational measures designed to protect personal information from unauthorized access, misuse, loss or disclosure.
However, no website, electronic transmission or data storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or stored by us.
Data Retention
We may retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements or fulfill other legitimate business purposes.
Information that is no longer reasonably required may be deleted or anonymized when appropriate.
Your Choices
You may contact us to request that we update or correct certain personal information associated with you.
You may also unsubscribe from marketing emails at any time through the unsubscribe link provided in those communications.
Depending on applicable law and your location, you may have additional rights regarding access to, correction of or deletion of your personal information.
We may need to verify your identity before processing certain privacy requests.
Changes to This Privacy Policy
Willow & Wonder may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements or services.
When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.
We encourage visitors to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how Willow & Wonder handles personal information, please contact us at: